FAQs

On the FAQs page we tried to anticipate your questions before you ask them. If you don’t find the answer you are looking for please feel free to call us at (970) 430-0548 or fill out the Free Estimates page and ask your questions there.

 

QUESTIONS ABOUT UNITED WINDOW CLEANING
How do your prices compare to other companies in town?
How do you protect my home?
What is your satisfaction guarantee?
Do you work all year round?
Do you do residential and commercial?
What other services do you offer?
Are you locally owned?
Are you Insured?
Are you hiring?

QUESTIONS ABOUT MY APPOINTMENT
Do I need to be home while you are working on my house?
Do I need to do anything to prepare for you to come?
How far out are you typically booked? When can I expect to be scheduled?
How far are you willing to travel?

QUESTIONS ABOUT WINDOW CLEANING
How much will it cost to have my windows cleaned?
Do you charge extra for paint, nicotine stain, silicone, vine, or sticker removal from windows?
Will cleaning the windows scratch or damage my window tint?
My windows look foggy and/or there is moisture built up between them; can you get that off?
What methods do you use to clean my windows?
What is included in a typical window cleaning services?
Do you offer new construction window cleaning?
Do you give me a report of the state of my windows and any maintenance issues?
Is it really worth it to clean the inside of my windows?
How often should I get my windows cleaned?
Can you get hard water stains off?
What causes hard water stains? How can I prevent them from forming?
How does bad weather affect my windows?
How does bad weather affect your service?

QUESTIONS ABOUT GUTTER CLEANING
How much will it cost to have my gutters cleaned?
What methods do you use to clean my gutters?
How often should I get my gutters cleaned?
Do you do gutter repair?

QUESTIONS ABOUT SCREEN REPAIR
How much will it cost to have my screens repaired or replaced?
Do you repair bent screen frames?
Will my repaired screens match my old ones?
How can I prevent screen wear and tear caused by my pets?
Do you offer a discount if I have all of my screens replaced?
Do you charge for screen pick up and delivery?
Can you give me an assessment of which of my screens need repair?
How long will it take for my screens to be repaired and returned?

QUESTIONS ABOUT PRESSURE WASHING
How much will it cost to have my home or surrounding concrete pressure washed?
What things do you offer pressure washing for?
How often should I have my home pressure washed?
How often should I have my driveway/sidewalks/garage pressure washed?
Will pressure washing cause any damage to my property?
Why does wood turn gray? Can you restore the original color?

 

QUESTIONS ABOUT UNITED WINDOW CLEANING

How do your prices compare to other companies in town?
We strive to have extremely competitive prices. If a competitor can beat our price, we will gladly match it!
Keep in mind as you compare prices, that companies have different cleaning methods and/or included services, which may be the reason for a pricing discrepancy. For example, many companies do not include windows in window wells and may not mention this up front … so be sure you know what you are getting.

How do you protect my home?
• We either wear our socks or booties over our shoes in your home.
• We lay towels down on the floor below the window so that the floor doesn’t get dirty water dripped on it.
• We wipe dry your windowsills.
• We will cover your furniture/knick knacks near windows with a towel if we cannot move them.
• We have protective pads on our ladders so that they do not scuff up your walls.
• We do everything we can to avoid working in your landscape/gardens and if we must we are very careful with the plants/flowers.
• We ask you for any special instructions, since you know your home better than anyone.

What is your satisfaction guarantee?
If you are not 100% satisfied with our services we will work until you are!

Do you work all year-round?
Yes! We clean windows 12 months out of the year. Because our winters are filled with mild and sunny days, we are able to clean windows all year long! In the winter months we work with your schedule and the weather forecast to find a day suitable for your window cleaning.

Do you do residential and commercial?
Yes.

What other services do you offer?
Our main services are window cleaning, gutter cleaning, screen repair/replacement, and pressure washing. However, we also clean mirrors, storm windows, skylights, windowsills, screens, tracks, solar panels, chandeliers, ceiling fans and we change Light bulbs and smoke detector batteries.

Are you locally owned?
Yes! We are a family owned, local Fort Collins business. For more information visit our About Us page!

Are you Insured?
Yes! We are insured through American Family Insurance. References and proof of insurance are available upon request. Please contact us if you need further information.

Are you hiring?
We are always looking for reliable, friendly, and honest employees with professional window cleaning experience. Please email your resume to SethKuddes@gmail.com

 

QUESTIONS ABOUT MY APPOINTMENT

Do I need to be home while you are working on my house?
We prefer that you be home while we are working just in case we have any questions and we also like to do a “walk through” when we are done with the job so that we can leave confident that you are 100% satisfied with our work.
However, we understand that you may not be able to be home while we are working and in fact this is a very common occurrence. In that case, we ask that you arrange with us ahead of time to settle payment and let us into your home.

Do I need to do anything to prepare for you to come?
We ask that you move any valuable knick-knacks away from your windows. We are happy to take care of everything else!

How far out are you typically booked? When can I expect to be scheduled?
We try our best to get you scheduled within a week of your call. However, during our busiest season (March through August), it is best to call two or three weeks ahead of time if you have a specific date you need your windows cleaned by.
We typically try and schedule your free estimate and the cleaning on the same day so that if you are happy with the price we can go ahead and do the work right then!

How far are you willing to travel?
We serve most of the towns on Colorado’s Eastern Slope from Boulder to the Wyoming border as well as the foothills! However, 95% of our work is in Fort Collins, Loveland, and Windsor. For more complete information see our Service Area page.

 

QUESTIONS ABOUT WINDOW CLEANING

How much will it cost to have my windows cleaned?
Since every house is unique, the best way to find out how much your window cleaning will cost is to request a Free Estimate!
However, I usually tell people that my prices tend to average $4 per windowpane (for window cleaning inside and outside with a complementary wipe down of windowsills and screens). We charge slightly more for picture windows, sliding glass doors, French panes, storm windows, and any windows that require us to bring our large ladders inside your home to reach them.

Sometimes screens require a more thorough scrubbing with soap and water in order to get really clean. We offer this thorough cleaning at your request for $2 per screen.

(If you want window cleaning for a new house that still has all the dust, paint, stickers and residue from construction see Do you offer new construction window cleaning?)

Do you charge extra for paint, nicotine stain, silicone, vine, or sticker removal from windows?
Yes…pricing depends on each individual job. Contact us for a free estimate!

Will cleaning the windows scratch or damage my window tint?
No. Our cleaning solution does not have ammonia or any corrosive ingredients. However, sometimes we cannot get tinted windows as clean because we cannot use our scrapers on them without scratching the tint.

My windows look foggy and/or there is moisture built up between them; can you get that off?
I wish we could. Unfortunately, the most common reason windows become foggy is that the seals are broken. The only way to fix it is by replacing the windows. For more information on what a broken seal is and what to look for when replacing a window with a broken seal read this article.

What methods do you use to clean my windows?
1. First, we remove the screens, then we wet and scrub the window with a soapy strip washer (sponge).
2. Then we use a scraper to remove all of the grime…this is what really gets your windows clean! Always make sure that your window cleaner uses a scraper; the windows will not get fully cleaned otherwise. (We skip this step on tinted windows. See Will cleaning the windows scratch or damage my window tint?
3. We wet and scrub the window with the strip washer again.
4. Then we use a squeegee to remove the water and soap.
5. When the window is clean we wipe the edges and windowsills so that there is no left over water in the corners.
6. Lastly we clean the screens…either a wipe down (included in a basic wash) or a scrub with soap and water (for an extra charge) and put the screens back.

What is included in a typical window cleaning service?
A basic cleaning includes cleaning of the inside and outside of your windows and a wipe down of your windowsills and screens (with a damp towel). This does not include a thorough cleaning of your window tracks or a scrubbing of your screens with soap and water (although we offer both of these services at an additional cost).
For more information on these services see our Window Cleaning page.

Do you offer new construction window cleaning?
Yes! No matter how dirty your windows are with paint, dust, grime and stickers, we are happy to get them sparkling clean for you! The pricing for new construction window cleaning is typically more than a basic cleaning and varies depending on how dirty your windows are. The best way to find out how much it will cost is to contact us for a Free Estimate!

Do you give me a report on the state of my windows and any maintenance issues?
Yes! We get up close and personal with your windows as we are cleaning them. If we see damaged screens or blinds, hard water stains, broken seals or fogging between panes we alert you of these issues that you might not notice otherwise. We are also happy to give you some ideas about how to fix these problems and better maintain your windows!

Is it really worth it to clean the inside of my windows?
Every time I clean our windows at home I clean both the inside and outside. Often, the insides can have layers of dust, fingerprints, or cobwebs that will spoil your beautiful view if you only clean the outsides. Most of my customers get the insides and outsides cleaned every time I wash their windows. However, some customers do choose to clean the insides only once every year. It is really up to your personal preference!

How often should I get my windows cleaned?
It depends on how clean you like your windows! You know your home best and how dirty your windows get month to month. If you live in a suburb where your house is protected, you may only need your windows cleaned once or twice a year. If you live near a lake or in a dusty field (or have small children or dogs who leave their mark on your windows) you may want to get your windows cleaned three or more times every year. Most of my customers clean their windows once or twice a year (but I also have customers who clean their windows 6 times a year)!

Can you get hard water stains off?
We do the best we can, but depending on how long the water has been sitting on the windows and if those windows are exposed to the sun, we may not be able to remove the stains.

What causes hard water stains? How can I prevent them from forming?
Hard water stains can form any time water that is carrying minerals is splashed onto a window.
The most common causes of hard water stains are:
• Continual deposit from a sprinkler on a window with full exposure to the sun.
• Constant splashing of tap water onto kitchen or bathroom windows (if you have hard water from a well or if your town’s water source is hard water).
Prevent hard water stains by ensuring that your sprinkler does not splash your windows and frequently wiping down any bathroom or kitchen windows which get splashed with a mixture of 50% water and 50% white vinegar or lemon juice.

How does bad weather affect my windows?
Usually a few rain storms will not greatly affect how clean your windows are after a cleaning. Windows tend to get dirtier during prolonged rain when the air is full of dust or when rain hits the ground and splashes mud onto your windows.
Snow generally does not affect the cleanliness of your windows.

How does bad weather affect your service?
In Colorado, it can snow 6 inches in the morning and be melted and sunny by the afternoon. Because Colorado weather is so unpredictable, we typically wait until a few hours before your window cleaning is scheduled to assess the weather conditions. If the weather is not suitable for window cleaning at the time your cleaning is scheduled, we are happy to reschedule your cleaning (usually within a few days).
We do not clean the outside of your windows while it is actively raining (or snowing). However, we may arrange with you to clean the insides while it is raining and finish the outside once the rain has stopped.
We work all year round as long as the temperature is above freezing and your roof and the ground are fairly free of snow (to protect the safety of our employees).

 

QUESTIONS ABOUT GUTTER CLEANING

How much will it cost to have my gutters cleaned?
We only charge you $1 per foot for the areas where there is debris. There is no need for you to pay for areas that don’t need cleaning!

What methods do you use to clean my gutters?
1. First we use a leaf blower to get most of the leaves and debris out of the gutters.
2. Then we remove the rest of the wet and heavy debris with our hands.
3. We ensure that the downspouts are clear we run a snake down that breaks up the debris and allows it to flow out the downspout. If this does not clear the downspouts then we will run water through them.

How often should I get my gutters cleaned?
We recommend that you have your gutters cleaned twice a year: once in the late spring after the trees have blossomed and seedpods are done falling and once in the fall after the trees have shed their leaves. These regular cleanings will prevent your gutters and downspouts from getting clogged and will keep seedlings from taking root in your gutters.

Do you do gutter repair?
No

 

QUESTIONS ABOUT SCREEN REPAIR

How much will it cost to have my screens repaired or replaced?
We typically charge $30-40 per screen. This includes pick up, repair and delivery. For a more accurate estimate feel free to contact us with the exact sizes of the screens you need repaired!

Do you repair bent screen frames?
Yes. We will typically replace the mesh and frame rather than trying to straighten a bent frame to its original state.

Will my repaired screens match my old ones?
We have a variety of screen and frame colors so that we can match your new screens to your old ones. However, an old screen will often be faded from exposure to the elements. Often our customers will have us simply rescreen their whole house when they see the difference between new screens and ones that have been faded over time. Some screen frame colors are out of production so we may not be able to get them or they may cost extra because they will have to be specially ordered.

How can I prevent screen wear and tear caused by my pets?
We offer a product called Pet Screen for door or window screens that are commonly damaged by your pets. Pet Screen is a specialized, heavy duty Teflon screen made to resist the tearing and damage caused by the scratching claws and gnawing teeth of your cats and dogs. With Pet Screen your screen will stay in good shape for far longer.

Do you offer a discount if I have all my screens replaced?
Yes! We offer a 10% discount if you have us repair more than 5 screens.

Do you charge for screen pick up and delivery?
No. We offer free pick up and delivery.

Can give me an assessment of which of my screens need repair?
Yes we are happy to assess the state of all your screens as well as show you a sample of what a new screen would look like.

How long will it take for my screens to be repaired and returned?
We can typically pick up your screen repair them and reinstall them within one week. If we have to order parts it may take 2-3 weeks.

 

QUESTIONS ABOUT PRESSURE WASHING

How much will it cost to have my home or surrounding concrete pressure washed?
We charge roughly $75-$100/hr. However, the best way to figure out how much it will cost is to contact us for a free estimate. However here are some average prices:
• 2 car garage: ~ $75-150
• Mid-size ranch home: ~ $150-$250
• Mid-size 2 story home: ~ $250-$350

What things do you offer pressure washing for?
Homes, driveways, sidewalks, patios, decks, garage floors, poolsides, fences and more!

How often should I have my home pressure washed?
We recommend that you have your entire home pressure washed every two years to keep your siding clean and prevent any buildup-related decay.

How often should I have my driveway/sidewalks/garage pressure washed?
This is entirely dependent on your personal preference and how dirty your concrete gets throughout the year. For instance, many people choose to have their garage floors cleaned every spring to clean off the dirt and salt deposits that build up after driving in the snow all winter long.

Will pressure washing cause any damage to my property?
No. Depending on the surface that we are cleaning we have specialized nozzles and pressure control so that we do not damage your property.

Why does wood turn gray? Can you restore the original color?
The graying of your fence or deck is caused by exposure to the sun. This graying only affects the outside layer of wood. A professional pressure washing can beautifully restore the original wood color!